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FAQs

Frequently Asked Questions

After the initial registration in our store, your data will be checked in our ERP system. As soon as the validation of your data is completed, you can pay by invoice as usual. This process usually takes 2 hours on working days between 08:00 am and 4:00 pm.

After the initial registration in our store, your data will be checked in our ERP system. As soon as the validation of your data is completed, your customized conditions will be displayed. This process usually takes 2 hours on working days between 08:00 am and 4:00 pm.

Yes, you may use your previous account. Log in with your email address or your previous username and password. You will receive an email asking you to enter a new password. At this point you are welcome to reuse your old password.

Unfortunately, during the data transfer from the old to the new system, not all customer data was transferred. If your data was not transferred correctly, the following error message will appear:

If this is displayed to you, we kindly ask you to re-register.

You can adjust your billing address via our "Master data change" form. Please note that this change is usually visible on the following business day.

You can adjust your contact information via our "Master data change" form. Please note that this change is usually visible on the following business day.

You can easily change your delivery address in your customer account or save multiple delivery addresses.

Currently it is not possible to automatically convert your quotation into an order. 

Therefore we offer the following options regarding your quotation :

  1. You may refill your shopping cart with your required products. In this case, you will continue to benefit from the advantages of our web shop and receive a 5% discount on your online order and additionally there is no minimum order value.
  2. You may send your offer by e-mail or fax, or you may contact us by telephone to place your order. Please note that in this case we cannot grant the 5% discount. In addition we are bound to a minimum order value of 200,00€. Therefore, we currently charge a 50,00 Euro handling fee for orders below this value.

We are currently working on improving our processes so that you will be able to comfortably transfer your quotations into shop orders very soon. 

Due to the change to our new store, it is necessary to reconnect via OCI to our online store.