Frequently Asked Questions
Got questions? We've got answers! Here you'll find a comprehensive list of frequently asked questions to help you navigate through any queries you may have. Whether you're new to our platform or a long-time user, this page is designed to provide clarity and solutions.
If you have any suggestions for additional questions to be added to our FAQ page or need personalized assistance, don't hesitate to contact us shop@vacom.net.
Your feedback is invaluable in helping us improve our services and make your interactions with us even better.
After the initial registration in our store, your data will be checked in our ERP system. As soon as the validation of your data is completed, you can pay by invoice as usual. This process usually takes 2 hours on working days between 08:00 am and 4:00 pm.
After the initial registration in our store, your data will be checked in our ERP system. As soon as the validation of your data is completed, your customized conditions will be displayed. This process usually takes 2 hours on working days between 08:00 am and 4:00 pm.
Yes, you may use your previous account. Log in with your email address or your previous username and password. You will receive an email asking you to enter a new password. At this point you are welcome to reuse your old password.
Unfortunately, during the data transfer from the old to the new system, not all customer data was transferred. If your data was not transferred correctly, the following error message will appear:
If this is displayed to you, we kindly ask you to re-register.
You can permanently adjust your billing address for your company using our "Master data change" form. Please note that this change is usually only visible on the following business day. Alternatively, you can store a different billing address during the order process for the current order.
You can adjust your contact information via our "Master data change" form. Please note that this change is usually visible on the following business day.
You can easily change your delivery address in your customer account or save multiple delivery addresses.
Yes, it is possible to easily and conveniently transfer your already made requests into an order. All you need to do is log in to your user account and go to the 'My Quotes' tab. There you will have the possibility to convert your requests into an order.
Due to the change to our new store, it is necessary to reconnect via OCI to our online store.
It is possible to add a desired delivery date to your order or quotation request under "Your options" in your shopping cart.
This is how the process works:
1. Add the desired materials to your shopping cart.
2. Open the shopping cart and select your desired delivery date in the input field under "Your options".
3. Continue the order process or quotation request process to the end.
Hint: Please note that the chosen desired delivery date cannot be guaranteed. The final delivery date for your materials will be provided upon receipt of the legally binding order confirmation.
However, we make every effort to prioritize consideration of your requested delivery date.
